Customer Testimonials
I had a very bad experience in 2019 with the service department for my Acadia. After talking with Bill Kendrick, Service Manager, and his reassurances that staff had changed I brought my car back in 2021. Repairs took twice as long as estimated, I had to call to get updates after staff didn't check in when they said they would, and it cost $9K to be told that more work would need to be done. I took my car for a second opinion to another mechanic. The told me the work done was very poor quality (with photo proof,) the work ...
Excellent customer service good people process took a little longer than I expected but other than that, I'm happy with the outcome.
We had a great experience with Denis Moreno with our trade in. Great customer service he answered all of our questions very nice guy. I would definitely recommend him to my family and friends.
exception of ware and tare which I'm ok with that sales person told me that brakes was also included and any other issues and I ended up believing in all this lies and bought the warranty . So I scheduled a maintenance appointment for oil change and told them about small brake sound.And guess what? it looks like some one changed the warranty and now it doesn't cover the brakes I was totally shocked !!! I also mention that when I purchased the car there was a small air sound coming from some where the front and I was ...
I spoke to Angelo multiple times letting him know we were driving 2 1/2 hours to see a specific car and expressed my concern about driving that far to see the car. I asked multiple times about the condition of the car, scratches or any damage at all. He said no scratches or damage. We scheduled an appointment and drove the 2 1/2 hours. When we arrived Angelo was nowhere to be found and no one knew where he was. When he finally showed up he indicated he was putting gas in the vehicle. He obviously had more than enough time to do that ...
Went in to turn in our leased vehicle. Had researched pricing to replace the vehicle or upgrade. Upgrade was not an option given current leasing options. They asked me for a price I would move forward with current year same model. Gave them an aggressive number, which they quickly came back with. Unfortunately, daughter did not want the same vehicle, so elected not to move forward. The process to reach price was quick and easy. Compliments to Ford Schwartz and sales manager - Dave. Also during the 2 years, found service department to be courteous and provided quality work.
I was so happy with the service from Kevin Garner great guy! Very honest! He was so helpful in insuring we got the best deal within our budget. I couldn't have been more content. He was very attentive and made sure to go threw everything from numbers to how to set up onstar and everything my new GMC Terrain had to offer! He exceed my expectations by far. I was a happy customer that day! And I will definitely return for my next purchase whenever that is! Thank you so much.
My daughter and I bought a car, working specifically with Marcus Watkins. We came in for the specific car she wanted, and left with exactly what she wanted down to price, color, mileage and model.
Marcus was a great sales man with no pressure. I went to the dealership 3 days in a row trying to decide on which truck to buy my husband. He got me the truck and the price I was looking for . It was a great experience for the first time I bought a car on my own at 59! Thanks Marcus and Steve
Recently I purchase a pre-owned Buick Lacrosse from Capitol Buick.The sale person who sold me the car was Marcus. Marcus was very professional and polite. He was never pushy, he answered all of my questions and was very accommodating. I would recommend anyone looking to buy a car at Capitol Buick to see Marcus. .
Marcus was very helpful. He was never pushy and got me the deal i wanted . If you are looking to buy, i recommend you go to Marcus. Thank you marcus!
Marcus was such a great salesperson. He accommodated us to our interest. Answered questions we needed answers to. Very positive all the way till our decisions. Wished we had more like him in the industry. Thank you again Marcus.
I decided to make the 2 hour drive from Sacramento to San Jose to check out a Certified Pre-Owned Chevrolet at Capitol Buick GMC after receiving a prompt and courteous call from Ford Schwartz in sales. I was warmly greeted upon arriving. Ford had the keys in hand and we wasted no time in viewing the vehicle. Initial inspection was impressive so we decided to immediately go into the test drive. Although being a Buick/GMC dealership, Ford was very knowledgeable about the Chevy. After discussing my trade-in and negotiating a deal, we were able to come to an agreement in ...
My wife had the worst experience. She has AUL Warranty so once a Warranty claim is granted this left a $100.00 deductable no matter what. Gill Portillo being the service writer with a heavy foreign accent I could not understand a word he said. So I tried solely emails back and forth. When the AUL claim was eventually granted Gill Portillo called me and said we will only have to pay $100 deductable, but once we arrived at the dealership he changed his request to pay a diagnose fee on top of the deductable. This Dealership had my wife’s car for 28 ...